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Outage in Servebolt

Issues with search functionality in our Help Center

Resolved Major
May 07, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue with the search functionality on our Servebolt Help Center.

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RESOLVED 12 months ago - at 05/07/2025 07:13AM

Cookie bot was adapting the load order of script that do not contain cookies. Although these scripts are 'essential' to the site Cookie Bot was not autoloading them on page initialzation, but later. We adapted our search scripts to check if the algoliasearch() function is available before initalizing the search front end control scripts.

Search is now available.

INVESTIGATING 12 months ago - at 05/07/2025 06:34AM

We are currently investigating an issue with the search functionality on our Servebolt Help Center.

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