Outage in Server Density

Intermediate certificate issue

Resolved Minor
May 30, 2020 - Started over 5 years ago - Lasted almost 2 years
Official incident page

Incident Report

We're investigating what seems to be an expired intermediate certificate in our *.agent.serverdensity.io SSL. This prevents device postbacks.

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Latest Updates ( sorted recent to last )
MONITORING over 5 years ago - at 05/30/2020 05:20PM

Device nodata alert false positive protection has been disabled and nodata alerts are allowed to be sent.

MONITORING over 5 years ago - at 05/30/2020 04:55PM

Backlogged device payloads processing is now back to normal. Due to the large amount of pending payloads in the queue, some payloads may not have been processed which will cause a gap in your metric graphs.

Device nodata alert false positive protection is still active.

IDENTIFIED over 5 years ago - at 05/30/2020 04:15PM

Given the high number of pending device payloads we're seeing slowness in processing the backlog.

MONITORING over 5 years ago - at 05/30/2020 04:03PM

We have now pushed a fix regarding device payloads. There should be some back filling of data but graphs may show gaps.

IDENTIFIED over 5 years ago - at 05/30/2020 03:17PM

We have fully recovered Service Monitoring and respective alerting at 14:05 UTC.

We are continuing to work on recovering device postbacks.

IDENTIFIED over 5 years ago - at 05/30/2020 02:01PM

This issue has been confirmed and we are processing to fix.

INVESTIGATING over 5 years ago - at 05/30/2020 01:06PM

We're investigating what seems to be an expired intermediate certificate in our *.agent.serverdensity.io SSL. This prevents device postbacks.

Latest Server Density outages

Metricss display issues - over 2 years ago
Metrics not displaying - almost 3 years ago
Unavailable metrics - over 3 years ago
Payload processing issues for some devices - over 4 years ago
Delays in service checks - over 4 years ago

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