Outage in Servers Australia

Rack 508, BR1 - PDU Mislabelled

Resolved Minor
July 10, 2024 - Started 5 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Equinix has identified that a PDU rail in rack 508 of the Equinix BR1 facility has been mislabelled, resulting in one of the 'A' rails going offline from active maintenance that Equinix are working on for the 'B' rail - https://status.mysau.com.au/incidents/36z0r3y00gnh We are working with Equinix to obtain more information around this and work out the next steps. Further updates will be provided ASAP.
Components affected
Servers Australia Colocation Servers Australia Brisbane Servers Australia Equinix BR1
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/11/2024 04:36AM

This incident has been resolved.

MONITORING 5 months ago - at 07/11/2024 02:36AM

Equinix has completed the necessary changes to correct the rails in rack 508.

IDENTIFIED 5 months ago - at 07/11/2024 02:19AM

A Servers Australia technician is currently working with Equinix technicians to complete the required works to correct the mislabelled PDU's.

An update will be provided once this work has been completed.

IDENTIFIED 5 months ago - at 07/11/2024 01:09AM

Power has been restored to the mislabelled rails temporarily.

We are working to migrate services off the mislabelled rails so that they can be de-energised and corrected under the floor.

Single fed devices will be impacted while this occurs and for the remainder of the maintenance being conducted by Equinix today on the 'B' feeds.

INVESTIGATING 5 months ago - at 07/10/2024 11:40PM

Equinix has identified that a PDU rail in rack 508 of the Equinix BR1 facility has been mislabelled, resulting in one of the 'A' rails going offline from active maintenance that Equinix are working on for the 'B' rail - https://status.mysau.com.au/incidents/36z0r3y00gnh

We are working with Equinix to obtain more information around this and work out the next steps.

Further updates will be provided ASAP.

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