Outage in Servers Australia

Reduced Capacity & Redundancy - Syncom SYD2

Resolved Minor
November 07, 2024 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

Engineers have been alerted to a path down between the Syncom SYD2 & Equinix SY3 facility. We have escalated this to our upstream provider and will await further updates. Because of the redundancy that we have in place, no services are currently affected. However, as we are now running on a single path, the Syncom SYD2 facility is operating at reduced capacity & redundancy. Further updates will be provided as event updates are provided from our upstream provider.
Components affected
Servers Australia Syncom SYD2 Servers Australia Network
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/08/2024 12:23AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/07/2024 07:44PM

The link has returned to operational and appears stable.

We will be proceeding with obtaining information from our upstream provider on this incident.

IDENTIFIED about 1 month ago - at 11/07/2024 07:35PM

Engineers have been alerted to a path down between the Syncom SYD2 & Equinix SY3 facility. We have escalated this to our upstream provider and will await further updates.

Because of the redundancy that we have in place, no services are currently affected. However, as we are now running on a single path, the Syncom SYD2 facility is operating at reduced capacity & redundancy.

Further updates will be provided as event updates are provided from our upstream provider.

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