Outage in Servers Australia

SMS Two-Factor Authentication Offline

Resolved Minor
November 07, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Servers Australia are currently experiencing issues with SMS deliverability for two-factor authentication (2FA). Our team is actively working with our provider to restore this authentication method as soon as possible. In the meantime, please use our alternative 2FA options, such as email or time-based one-time password (TOTP), to access your account.
Components affected
Servers Australia MySAU Customer Portal
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/07/2024 07:22AM

SMS two-factor authentication is operational.

INVESTIGATING 4 months ago - at 11/07/2024 04:11AM

Servers Australia are currently experiencing issues with SMS deliverability for two-factor authentication (2FA). Our team is actively working with our provider to restore this authentication method as soon as possible. In the meantime, please use our alternative 2FA options, such as email or time-based one-time password (TOTP), to access your account.

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