Outage in Servers Australia

HAZARD: Core Device Configuration Sync Issue - Equinix SY3

Resolved Minor
June 17, 2025 - Started 29 days ago - Lasted 5 days
Official incident page

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Outage Details

Network engineers have identified an issue relating to the configuration sync on a core device in the Equinix SY3 data centre. We will be taking action in an attempt to remedy the situation at 6 PM today. No service impact is expected.
Components affected
Servers Australia Sydney Servers Australia Network Servers Australia Equinix SY3
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 06/22/2025 07:06AM

Unfortunately the remediation works did not resolve the issue.

Engineers will be scheduling a maintenance in the near future in an attempt to resolve this completely.

IDENTIFIED 28 days ago - at 06/18/2025 06:23AM

The remediation works have been scheduled for 8 PM tonight.

IDENTIFIED 29 days ago - at 06/17/2025 01:14PM

Due to other works occuring we've decided to reschedule this change to tomorrow evening. Time TBC.

In the event of an emergency this may be done sooner.

IDENTIFIED 29 days ago - at 06/17/2025 05:25AM

The remediation works have been rescheduled to 10:30 PM tonight.

IDENTIFIED 29 days ago - at 06/17/2025 04:45AM

Network engineers have identified an issue relating to the configuration sync on a core device in the Equinix SY3 data centre.

We will be taking action in an attempt to remedy the situation at 6 PM today. No service impact is expected.

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