Outage in Servers Australia

HAZARD: Core Device Configuration Sync Issue - Equinix SY3

Resolved Minor
June 17, 2025 - Started 5 months ago - Lasted 5 days
Official incident page

Incident Report

Network engineers have identified an issue relating to the configuration sync on a core device in the Equinix SY3 data centre. We will be taking action in an attempt to remedy the situation at 6 PM today. No service impact is expected.
Components affected
Servers Australia Sydney Servers Australia Network Servers Australia Equinix SY3

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/22/2025 07:06AM

Unfortunately the remediation works did not resolve the issue.

Engineers will be scheduling a maintenance in the near future in an attempt to resolve this completely.

IDENTIFIED 4 months ago - at 06/18/2025 06:23AM

The remediation works have been scheduled for 8 PM tonight.

IDENTIFIED 5 months ago - at 06/17/2025 01:14PM

Due to other works occuring we've decided to reschedule this change to tomorrow evening. Time TBC.

In the event of an emergency this may be done sooner.

IDENTIFIED 5 months ago - at 06/17/2025 05:25AM

The remediation works have been rescheduled to 10:30 PM tonight.

IDENTIFIED 5 months ago - at 06/17/2025 04:45AM

Network engineers have identified an issue relating to the configuration sync on a core device in the Equinix SY3 data centre.

We will be taking action in an attempt to remedy the situation at 6 PM today. No service impact is expected.

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