Outage in Seton Hall University

Touchnet Service Disruption

Resolved Major

June 01, 2026 - Started 17 days ago - Lasted about 3 hours
Official incident page

Incident Report

TouchNet, the University's payment processing system used by students and authorized users to view account balances, make payments, and receive refunds, is currently experiencing an outage. Payment processing and refund issuance are unavailable at this time. The Department of Information Technology and the Office of the Bursar are aware of the issue and are working with the vendor to investigate and restore service. An estimated time for resolution is not yet available. We will provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )

INVESTIGATING 17 days ago - at 06/01/2026 01:33PM

TouchNet, the University's payment processing system used by students and authorized users to view account balances, make payments, and receive refunds, is currently experiencing an outage. Payment processing and refund issuance are unavailable at this time.

The Department of Information Technology and the Office of the Bursar are aware of the issue and are working with the vendor to investigate and restore service. An estimated time for resolution is not yet available.

We will provide updates as more information becomes available.

Latest Seton Hall University outages

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Degraded Performance: Microsoft 365 Services - 5 months ago

Banner Self-Service Student Profile and Class List Error - 6 months ago

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