Outage in Seton Hall University
Touchnet Service Disruption
Resolved MinorIncident Report
TouchNet, the University's payment processing system used by students and authorized users to view account balances, make payments, and receive refunds, is currently experiencing slow response times. Users may experience delays when accessing payment and account-related services.
TouchNet's technical teams are actively investigating and working to restore normal service. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 08/12/2026 01:31PM
TouchNet has resolved the issue affecting application response times. Payment and account-related services are now operating normally.
MONITORING
16 days ago - at 08/11/2026 08:55PM
TouchNet has reported improved application response times. While service performance has improved, the vendor continues to investigate the underlying cause and work toward a full resolution.
The University will continue to monitor the situation and provide updates as more information becomes available.
INVESTIGATING
16 days ago - at 08/11/2026 06:02PM
TouchNet, the University's payment processing system used by students and authorized users to view account balances, make payments, and receive refunds, is currently experiencing slow response times. Users may experience delays when accessing payment and account-related services.
TouchNet's technical teams are actively investigating and working to restore normal service. We will provide updates as more information becomes available.
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