Outage in Seven Senders

Post AT - Creation of return labels not possible due to issues of the carriers API

Resolved Minor
July 22, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear customer, we are currently facing issues with the API of Post AT. Therefore we are not able to create return labels for the carrier Post AT. We already reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of Post AT! Please note this only affects the API connection of the carrier Post AT. The offline integration of Post AT as well as all other carriers are up and running!
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/22/2024 12:41PM

This incident has been resolved.

MONITORING 2 months ago - at 07/22/2024 11:08AM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 07/22/2024 10:47AM

A fix has been implemented by Post AT and we are monitoring the returns labels creation.

IDENTIFIED 2 months ago - at 07/22/2024 09:29AM

Post AT identified the issue and is currently working to fix it.

INVESTIGATING 2 months ago - at 07/22/2024 09:14AM

Dear customer,

we are currently facing issues with the API of Post AT. Therefore we are not able to create return labels for the carrier Post AT.

We already reached out to the carrier and waiting for them to resolve the issue.

We apologize for the inconvenience on behalf of Post AT!

Please note this only affects the API connection of the carrier Post AT. The offline integration of Post AT as well as all other carriers are up and running!

Latest Seven Senders outages

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Correos API down - about 1 month ago
Post NL API - degraded performance when creating labels for some requests - 2 months ago
Shipment Tracking Updates - 3 months ago

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