Outage in SF Fire Credit Union

Online & Mobile Banking 2FA, One-Time Passwords issue

Resolved Major
August 28, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing an issue with Online & Mobile Banking logins. Two-factor authentication and one-time passcodes are not being delivered, which may prevent some members from logging in. Members using biometric login or those not prompted for a passcode should not be affected. Our team is actively working to resolve this as quickly as possible. We apologize for any inconvenience this may cause. If you need immediate assistance, please contact us via Live Chat or call us at 415-678-4800.
Components affected
SF Fire Credit Union Online & Mobile Banking

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/28/2025 09:25PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 08/28/2025 09:17PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 08/28/2025 05:48PM

We are currently experiencing an issue with Online & Mobile Banking logins. Two-factor authentication and one-time passcodes are not being delivered, which may prevent some members from logging in. Members using biometric login or those not prompted for a passcode should not be affected. Our team is actively working to resolve this as quickly as possible. We apologize for any inconvenience this may cause. If you need immediate assistance, please contact us via Live Chat or call us at 415-678-4800.

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