Outage in Sharetribe
Partial degradation in Sharetribe subscription management and customer support system
Resolved MinorIncident Report
There is ongoing incident in Amazon Web Services US East 1 region. While Sharetribe own services are not hosted there and are not directly affected, some 3rd party integrations may be affected, including Chargebee (our Sharetribe subscription management service) and Intercom (customer support platform). For details on the status of those services, see:
* Chargebee - https://status.chargebee.com/
* Intercom - https://www.intercomstatus.com/
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 10/21/2025 05:50AM
This incident has been resolved.
MONITORING
2 months ago - at 10/20/2025 10:14AM
There is ongoing incident in Amazon Web Services US East 1 region. While Sharetribe own services are not hosted there and are not directly affected, some 3rd party integrations may be affected, including Chargebee (our Sharetribe subscription management service) and Intercom (customer support platform). For details on the status of those services, see:
* Chargebee - https://status.chargebee.com/
* Intercom - https://www.intercomstatus.com/
Latest Sharetribe outages
Delays in Event processing - over 1 year ago
Elevated API error rates - over 1 year ago
Delay in event processing - almost 2 years ago
Delay in search indexing - almost 2 years ago
We are investigating an issue making the system partly unresponsive - almost 2 years ago
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