Outage in Sharetribe

Partial degradation in Sharetribe subscription management and customer support system

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted about 20 hours
Official incident page

Incident Report

There is ongoing incident in Amazon Web Services US East 1 region. While Sharetribe own services are not hosted there and are not directly affected, some 3rd party integrations may be affected, including Chargebee (our Sharetribe subscription management service) and Intercom (customer support platform). For details on the status of those services, see: * Chargebee - https://status.chargebee.com/ * Intercom - https://www.intercomstatus.com/

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/21/2025 05:50AM

This incident has been resolved.

MONITORING 3 months ago - at 10/20/2025 10:14AM

There is ongoing incident in Amazon Web Services US East 1 region. While Sharetribe own services are not hosted there and are not directly affected, some 3rd party integrations may be affected, including Chargebee (our Sharetribe subscription management service) and Intercom (customer support platform). For details on the status of those services, see:

* Chargebee - https://status.chargebee.com/
* Intercom - https://www.intercomstatus.com/

Latest Sharetribe outages

Increased API latency - 10 days ago

Delays in Event processing - over 1 year ago

Elevated API error rates - over 1 year ago

Delay in event processing - almost 2 years ago

Delay in search indexing - about 2 years ago

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