Outage in Sherpany
2FA functionality impacted for users who upgraded Futurae to version 2.3.0
Resolved MajorIncident Report
We are aware of an issue affecting users who have upgraded from Futurae Application version 2.2.1 to version 2.3.0. This issue may impact the 2FA functionality for these users. A new version is currently under testing.
In the meantime, users can switch their verification method to SMS when authenticating. If you do not have a mobile number added, please reach out to a User Manager and follow the steps for a 2FA reset as outlined here: https://support.sherpany.com/en/support/solutions/articles/3000123786-the-two-factor-authentication-2fa-reset.
Our team is actively working with Futurae to resolve this issue as quickly as possible. We apologize for any inconvenience caused and appreciate your patience.
Need to monitor Sherpany outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 07/15/2024 07:35PM
This incident has been resolved.
MONITORING
over 1 year ago - at 06/21/2024 10:25PM
The Futurae application version 2.3.1 with the fix for the original problem is already available in the App Store.
All the affected users should update to this version of the application.
IDENTIFIED
over 1 year ago - at 06/21/2024 11:34AM
We are aware of an issue affecting users who have upgraded from Futurae Application version 2.2.1 to version 2.3.0. This issue may impact the 2FA functionality for these users. A new version is currently under testing.
In the meantime, users can switch their verification method to SMS when authenticating. If you do not have a mobile number added, please reach out to a User Manager and follow the steps for a 2FA reset as outlined here: https://support.sherpany.com/en/support/solutions/articles/3000123786-the-two-factor-authentication-2fa-reset.
Our team is actively working with Futurae to resolve this issue as quickly as possible. We apologize for any inconvenience caused and appreciate your patience.
Latest Sherpany outages
Futurae outage due to the Cloudflare incident - 12 days ago
Service Disruption: Email Delays - 3 months ago
Sherpany application outage - 10 months ago
Sherpany Marketing Website issue - over 1 year ago
Sherpany outage - about 2 years ago
Status Aggregator for All Your Third-Party Services
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
