Outage in Shift4

Shift4 Investigating Payment Processing Issue

Resolved Major
October 14, 2024 - Started 7 months ago
Official incident page

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Outage Details

Shift4's technical team has identified an issue that may be impacting payment processing services for a subset of Shift4 customers. Impacted customers may not be able to process transactions at this time. Our team is actively investigating this issue and is committed to bringing our services back online as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/14/2024 10:01PM

Please be advised the disruption to service today has been resolved. If you are still experiencing an issue, please retry transactions. Thank you for your understanding and we apologize for the inconvenience.

MONITORING 7 months ago - at 10/14/2024 08:53PM

Our team has identified the cause of this disruption and a fix has been implemented. We expect services to be running as normal within the next 15 - 20 minutes. Please continue to retry transactions and we encourage you to use offline mode.

IDENTIFIED 7 months ago - at 10/14/2024 08:34PM

We have implemented a fix for this issue and expect transactions to be running as normal shortly in the next 10-15/minutes. Please retry transactions after this timeframe.

IDENTIFIED 7 months ago - at 10/14/2024 08:05PM

The issue has been identified and a fix is being implemented. Please retry transaction processing activities in the next 15 minutes

INVESTIGATING 7 months ago - at 10/14/2024 07:45PM

Shift4's technical team has identified an issue that may be impacting payment processing services for a subset of Shift4 customers. Impacted customers may not be able to process transactions at this time. Our team is actively investigating this issue and is committed to bringing our services back online as soon as possible.

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