Outage in Shift4
Processing Disruption
Resolved MinorIncident Report
Shift4 is aware of some merchants experiencing issues processing payment transactions. Merchants with automatic Offline Payments mode should be able to continue operations.
These errors may result in the following types of issues:
• Payment Transaction Timeouts
• Payment Transaction Declines
• Payment Transaction Failures/Errors
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/11/2026 11:57PM
The incident has been resolved.
MONITORING
5 days ago - at 09/11/2026 11:45PM
A fix has been implemented and we are monitoring the results.
MONITORING
5 days ago - at 09/11/2026 11:29PM
We are continuing to investigate the issue, and have identified the cause.
In order to avoid locked tickets and mismatched information, run transactions and tickets on the same system.
INVESTIGATING
5 days ago - at 09/11/2026 11:04PM
Shift4 is aware of some merchants experiencing issues processing payment transactions. Merchants with automatic Offline Payments mode should be able to continue operations.
These errors may result in the following types of issues:
• Payment Transaction Timeouts
• Payment Transaction Declines
• Payment Transaction Failures/Errors
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
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