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Outage in ShipHawk

TMS WebPortal errors affecting some customers

Resolved Major
August 20, 2026 - Started 7 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

ShipHawk's TMS WebPortal experienced errors and failed to load for some customers, impacting the ShipHawk Dashboard for approximately 4 hours. The issue was identified and a fix was implemented, followed by a monitoring period before full resolution.

We've received reports that TMS WebPortal is returning errors or failing to load for some customers. We're actively investigating the issue and will provide updates as more information becomes available.
Components affected
ShipHawk Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 08/20/2026 06:06PM

This incident has been resolved.

MONITORING 7 days ago - at 08/20/2026 03:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 08/20/2026 03:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 days ago - at 08/20/2026 02:06PM

We've received reports that TMS WebPortal is returning errors or failing to load for some customers. We're actively investigating the issue and will provide updates as more information becomes available.

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