TGE Quote Generation Delays

We're aware that quote generation is currently slower than usual, affecting orders across the platform. We've traced the cause to a carrier-side upgrade (TGE) rolled out over the weekend. Order creation and quoting may take longer than normal while this persists.

We've identified the source as the TGE upgrade and are working directly with TGE to resolve it.

We'll continue to monitor performance closely and will update this page as the situation progresses.

Thank you for your understanding.

Our carrier partner, Team Global Express (GE), has provided an update regarding ongoing MyTeamGE service disruptions.

While the majority of API transactions are now processing successfully and overall performance has improved, the carrier reports that intermittent delays and timeout errors may still occur.

To prevent checkout delays or timeout errors for your customers, we highly recommend temporarily disabling Team Global Express (TGE) in your carrier settings. This will allow your other active carriers to continue quoting smoothly without being slowed down by TGE's intermittent timeouts.

The carrier's technical teams are treating this as a priority. We are continuously monitoring the situation and will provide further updates as they become available.