Outage in ShippyPro

Spring XBS is not working as expected

Resolved Major
September 16, 2024 - Started 4 months ago - Lasted about 7 hours
Official incident page

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Outage Details

The carrier Spring XBS is partially out of service, the label creation is returning the error "Error generating labels" for some of them. We contacted the carrier to get more information, and we will give you new updates as soon as possible.
Components affected
ShippyPro SpringXBS
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/16/2024 03:54PM

The carrier confirmed the issue has been resolved on their end.

MONITORING 4 months ago - at 09/16/2024 01:53PM

Labels are now being generated correctly - We will keep the situation monitored.

INVESTIGATING 4 months ago - at 09/16/2024 08:56AM

The carrier Spring XBS is partially out of service, the label creation is returning the error "Error generating labels" for some of them.
We contacted the carrier to get more information, and we will give you new updates as soon as possible.

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