Outage in ShippyPro

Shopify permission update

Resolved Minor

February 03, 2025 - Started about 1 year ago - Lasted 10 months
Official incident page

Incident Report

In case you are experiencing issues with order update on your Shopify store, please follow these instructions: - Go to Connections > Marketplace, look for the Shopify connection in the list of connected marketplaces and click on Edit. - Click on "Refresh Shopify Permissions" in the top left. - After redirecting to Shopify, click Update. - Repeat the above steps for all existing Shopify connections.

Components affected

ShippyPro Shopify

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/10/2025 12:05PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 02/03/2025 09:07AM

In case you are experiencing issues with order update on your Shopify store, please follow these instructions:

- Go to Connections > Marketplace, look for the Shopify connection in the list of connected marketplaces and click on Edit.

- Click on "Refresh Shopify Permissions" in the top left.

- After redirecting to Shopify, click Update.

- Repeat the above steps for all existing Shopify connections.

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