Outage in ShippyPro

Shopify permission update

Minor
February 03, 2025 - Started 20 days ago
Official incident page

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Outage Details

In case you are experiencing issues with order update on your Shopify store, please follow these instructions: - Go to Connections > Marketplace, look for the Shopify connection in the list of connected marketplaces and click on Edit. - Click on "Refresh Shopify Permissions" in the top left. - After redirecting to Shopify, click Update. - Repeat the above steps for all existing Shopify connections.
Components affected
ShippyPro Shopify
Latest Updates ( sorted recent to last )
IDENTIFIED 20 days ago - at 02/03/2025 09:07AM

In case you are experiencing issues with order update on your Shopify store, please follow these instructions:

- Go to Connections > Marketplace, look for the Shopify connection in the list of connected marketplaces and click on Edit.

- Click on "Refresh Shopify Permissions" in the top left.

- After redirecting to Shopify, click Update.

- Repeat the above steps for all existing Shopify connections.

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