Outage in ShippyPro

Rate requests not working due to timeout issue

Resolved Minor
March 14, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing slowdowns in rate request, rates may not be displayed due to timeout issues. We are investigating to find the root cause. We apologise for the inconvenience this may cause.
Components affected
ShippyPro Portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/14/2025 11:17AM

The issue has been resolved, we apologise for the inconvenience this may have caused.

MONITORING about 1 month ago - at 03/14/2025 10:23AM

We are experiencing system slowdowns, rates may not be displayed due to timeout issues. We will keep the situation monitored.

MONITORING about 1 month ago - at 03/14/2025 09:13AM

We have not observed further slowdowns, rates have started working correctly. We will anyway keep the situation monitored, we will notify you in case further issues arise.

INVESTIGATING about 1 month ago - at 03/14/2025 09:00AM

We are experiencing slowdowns in rate request, rates may not be displayed due to timeout issues. We are investigating to find the root cause. We apologise for the inconvenience this may cause.

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