Outage in ShippyPro
BRT label creation temporarily unavailable
Resolved MajorIncident Report
The creation of BRT labels could lead to the following error:
Da rielaborare: ERROR [shipments][Create]: Invocation of program failed.
MCH3402: Si è tentato di fare riferimento ad un oggetto, o ad una parte di un oggetto, che non esiste più.
We reached out to the carrier to further investigate, we will let you know as soon as we receive further information.
Components affected
ShippyPro BRTTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/15/2025 08:32AM
The carrier confirmed the implementation of a resolutive fix, labels are now being generated correctly.
IDENTIFIED
11 months ago - at 05/14/2025 10:36AM
The creation of BRT labels could lead to the following error:
Da rielaborare: ERROR [shipments][Create]: Invocation of program failed.
MCH3402: Si è tentato di fare riferimento ad un oggetto, o ad una parte di un oggetto, che non esiste più.
We reached out to the carrier to further investigate, we will let you know as soon as we receive further information.
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