Outage in ShippyPro

BRT label creation temporarily unavailable

Resolved Major
May 14, 2025 - Started 8 days ago - Lasted about 22 hours
Official incident page

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Outage Details

The creation of BRT labels could lead to the following error: Da rielaborare: ERROR [shipments][Create]: Invocation of program failed. MCH3402: Si è tentato di fare riferimento ad un oggetto, o ad una parte di un oggetto, che non esiste più. We reached out to the carrier to further investigate, we will let you know as soon as we receive further information.
Components affected
ShippyPro BRT
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 05/15/2025 08:32AM

The carrier confirmed the implementation of a resolutive fix, labels are now being generated correctly.

IDENTIFIED 8 days ago - at 05/14/2025 10:36AM

The creation of BRT labels could lead to the following error:

Da rielaborare: ERROR [shipments][Create]: Invocation of program failed.
MCH3402: Si è tentato di fare riferimento ad un oggetto, o ad una parte di un oggetto, che non esiste più.

We reached out to the carrier to further investigate, we will let you know as soon as we receive further information.

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