Outage in ShippyPro

Platform login issue

Resolved Minor

October 02, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

Some customers are unable to log in or load different platform sections, likely due to a third-party issue. We are investigating further and will post an update as soon as we have more information

Components affected

ShippyPro Portal

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/02/2025 12:34PM

The incident has been resolved, now the platform is accessible again.

MONITORING 7 months ago - at 10/02/2025 10:57AM

Our developers deployed a workaround that mitigates the platform loading issue - We are still keeping the situation monitored.

MONITORING 7 months ago - at 10/02/2025 09:43AM

We confirm that the issue reported is caused by an external network provider that is experiencing an outage. As a workaround, we suggest you to either change network (also switching to mobile hotspot) or to change your DNS to 8.8.8.8 and 1.1.1.1. We will keep the situation monitored.

IDENTIFIED 7 months ago - at 10/02/2025 09:12AM

Some customers are unable to log in or load different platform sections, likely due to a third-party issue. We are investigating further and will post an update as soon as we have more information

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