Outage in ShippyPro

SwissPost Tracking not available

Resolved Minor
October 07, 2025 - Started about 1 month ago - Lasted 14 days
Official incident page

Incident Report

Due to a technical change implemented by the carrier, SwissPost status updates are no longer available. We are currently working to find a solution to this issue.
Components affected
ShippyPro SwissPost

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/21/2025 02:18PM

A billing relationship with SwissPost is required in order to use the APIs.
Customers need to retrieve the clientId and clientSecret from the SwissPost developer portal or by contacting their salesperson.
Once the data are retrieved, they must be inserted into the carrier's connection modal.

MONITORING 29 days ago - at 10/16/2025 10:31AM

A billing relationship with SwissPost is required in order to use the APIs.
Customers need to retrieve the clientId and clientSecret from the SwissPost developer portal or by contacting their salesperson.
Once the data are retrieved, they must be inserted into the carrier's connection modal.

IDENTIFIED about 1 month ago - at 10/07/2025 03:48PM

Due to a technical change implemented by the carrier, SwissPost status updates are no longer available. We are currently working to find a solution to this issue.

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