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Outage in ShippyPro

Error "500" upon login

Resolved Minor
October 21, 2025 - Started 6 months ago - Lasted about 6 hours
Official incident page

Incident Report

Some customers are encountering a "500" error message upon logging in. We are looking into it to fix the issue as soon as possible, we will let you know as soon as we have further information.
Components affected
ShippyPro Portal

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/21/2025 12:57PM

This incident has been resolved.

MONITORING 6 months ago - at 10/21/2025 07:40AM

Our developers applied a resolutive fix - login is now working as expected, we will keep the situation monitored. We apologise for any inconvenience this may have caused.

IDENTIFIED 6 months ago - at 10/21/2025 07:22AM

Some customers are encountering a "500" error message upon logging in. We are looking into it to fix the issue as soon as possible, we will let you know as soon as we have further information.

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