Outage in ShippyPro

Platform Performance Degradation - Data Processing Backlog

Resolved Minor

December 18, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing platform slowdowns due to a significant data processing backlog. Users may notice delays in Workflow executions, Global Search results, and Order Detail page loading times. Our team is actively working to clear the backlog. We expect normal performance to be restored by end of day. We apologize for any inconvenience.

Components affected

ShippyPro Portal

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/18/2025 01:19PM

All systems are now fully operational.
The data processing backlog has been successfully cleared, and platform performance has been restored to normal.
Workflow executions, Global Search, and Order Detail pages are now functioning as expected.
Thank you for your patience, and we apologize again for any inconvenience caused.

INVESTIGATING 4 months ago - at 12/18/2025 09:22AM

We are currently experiencing platform slowdowns due to a significant data processing backlog.
Users may notice delays in Workflow executions, Global Search results, and Order Detail page loading times.
Our team is actively working to clear the backlog. We expect normal performance to be restored by end of day. We apologize for any inconvenience.

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