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Outage in Shipwire

Orders not marked Completed in Shipwire UI

Resolved Minor
April 02, 2024 - Started about 2 years ago - Lasted 7 days
Official incident page

Incident Report

Hello We are currently experiencing delays with receiving tracking information on orders shipped from the following facilities - Kemps Creek AUS, Waalwijk NLD, Mississauga CAN, Harrisburg PA, Hermosa CA, Rancho Cucamonga CA, Millington TN, Shenzhen CN. We are actively working on resolving this issue and will share updates as soon as they are available. We appreciate your patience and apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com
Components affected
Shipwire Millington, TN Shipwire Harrisburg, PA Shipwire Redlands, CA Shipwire Shenzhen, CHN Shipwire Mississauga, CAN Shipwire Hermosa, CA Shipwire Waalwijk, NLD

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/09/2024 05:29PM

This incident has been resolved.

MONITORING about 2 years ago - at 04/04/2024 11:46PM

The delays in receiving tracking information on orders shipped have been resolved for the following facilities - Waalwijk NLD, Mississauga CAN, Harrisburg PA, Hermosa CA, Rancho Cucamonga CA, Millington TN. We are still experiencing some delays for the following facilities - Kemps Creek AUS, Shenzhen CN, Boras SE. We are actively working on resolving this issue and will share updates as soon as they are available.

We appreciate your patience and apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at
customercare@shipwire.com

MONITORING about 2 years ago - at 04/02/2024 08:33PM

Hello

We are currently experiencing delays with receiving tracking information on orders shipped from the following facilities - Kemps Creek AUS, Waalwijk NLD, Mississauga CAN, Harrisburg PA, Hermosa CA, Rancho Cucamonga CA, Millington TN, Shenzhen CN. We are actively working on resolving this issue and will share updates as soon as they are available.

We appreciate your patience and apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

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