Outage in Shipwire

Order drops to Lancaster

Resolved Minor

May 15, 2024 - Started almost 2 years ago - Lasted 1 day
Official incident page

Incident Report

We have discovered that some orders assigned for shipment out of Lancaster and Reno facilities have encountered an issue that is preventing Shipwire from submitting orders to those facilities. We are currently looking into the issue and will provide updates shortly. We appreciate your patience and apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

Components affected

Shipwire Lancaster, PA Shipwire Reno, NV

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/16/2024 03:54PM

This incident has been resolved.

MONITORING almost 2 years ago - at 05/15/2024 05:39PM

Order flow to Lancaster has been restored and we are monitoring it. We appreciate your patience and apologize for any inconvenience this may have caused. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

IDENTIFIED almost 2 years ago - at 05/15/2024 04:54PM

We have identified the issue and have implemented a fix to address the issue with our order processing scheduler. We are monitor the order flow to Lancaster in order to confirm that orders are dropping. We will provide additional updates shortly.

We appreciate your patience and apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

INVESTIGATING almost 2 years ago - at 05/15/2024 03:55PM

We have discovered that some orders assigned for shipment out of Lancaster and Reno facilities have encountered an issue that is preventing Shipwire from submitting orders to those facilities. We are currently looking into the issue and will provide updates shortly.

We appreciate your patience and apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at customercare@shipwire.com

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