Outage in ShopWired
Royal Mail Click & Drop / Shipstation - order export issues
Resolved Minor
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Outage Details
Components affected
ShopWired AppsLatest Updates ( sorted recent to last )
All errors have now been resolved and orders are now exporting successfully. If you experience any errors exporting orders to either Click & Drop or Shipstation please contact the support team at hi@shopwired.co.uk
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Unfortunately the issue concerning the export of orders to Royal Mail Click & Drop is persistent for some users. We have identified the source of the issue and are implementing a fix.
Order exporting has now returned to normal and we are monitoring the apps closely. Orders that failed to export during the incident will be exported automatically, we will confirm once this process is complete.
We are currently investigating an ongoing incident affecting the export of orders to Royal Mail Click & Drop and Shipstation connected to an issue with our hosts, Heroku, described at https://status.heroku.com/incidents/2678
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