Outage in ShopWired

Stock & price sync app delays

Resolved Minor
September 12, 2024 - Started 3 months ago - Lasted about 11 hours
Official incident page

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Outage Details

We have identified the cause of an issue affecting the syncing of stock and price information with external sources for users of the **Stock Sync** app. The issue is currently causing a delay of updating information from external CSV sources. Our team are currently working on a fix for the issue. This is the only app affected.
Components affected
ShopWired Apps
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/13/2024 08:56AM

This incident has been resolved.

MONITORING 3 months ago - at 09/13/2024 08:14AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 09/12/2024 10:17PM

We have identified the cause of an issue affecting the syncing of stock and price information with external sources for users of the **Stock Sync** app. The issue is currently causing a delay of updating information from external CSV sources. Our team are currently working on a fix for the issue. This is the only app affected.

Latest ShopWired outages

Platform incident - about 20 hours ago
Degraded service on some apps - about 1 month ago

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