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Outage in Showbie

Showbie is slow and unresponsive during peak times

Resolved Minor
May 02, 2024 - Started almost 2 years ago - Lasted 13 days
Official incident page

Incident Report

We are aware Showbie may be slower than usual during peak times (9 am - 11 am GMT). We sincerely apologize for any inconvenience this is causing. Our engineering team is prioritizing efforts to improve performance and we will let you know as soon as we have an update.
Components affected
Showbie Core

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/15/2024 04:46PM

This incident is now resolved and we are confident the slowness issues have been fully resolved. Sorry for the inconvenience this has cause.

MONITORING almost 2 years ago - at 05/14/2024 01:42AM

A fix has been implemented and we are now monitoring the results. All slowness issues are expected to be resolved now.

IDENTIFIED almost 2 years ago - at 05/03/2024 06:44PM

The team has identified the cause of the slowness issues and will apply a fix this weekend. To minimize disruption to our users maintenance is scheduled for Saturday during our low usage time.

INVESTIGATING almost 2 years ago - at 05/02/2024 08:46PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/02/2024 04:35PM

We are aware Showbie may be slower than usual during peak times (9 am - 11 am GMT). We sincerely apologize for any inconvenience this is causing. Our engineering team is prioritizing efforts to improve performance and we will let you know as soon as we have an update.

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