Outage in Showpad
User and Content processing delays
Resolved MinorIncident Report
Our engineering team has identified and remedied an issue that affects user sync, content updates and reporting. Showpad Content and Coach data is intact and currently being processed.
In the meantime, the following areas will be impacted:
1. User sync slowness (e.g. User creation in Coach)
2. New assets or asset changes will not be reflected in search (including video for search)
3. Content and Coach analytics not being updated
4. Export API Events not being updated
We expect the data processing to complete this weekend (Jun 18-19). If you are experiencing an issue and need immediate assistance, you can contact Support through our Help Center at https://help.showpad.com/hc/en-us/requests/new
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Latest Updates ( sorted recent to last )
IDENTIFIED
almost 4 years ago - at 06/17/2022 09:08PM
Our engineering team has identified and remedied an issue that affects user sync, content updates and reporting. Showpad Content and Coach data is intact and currently being processed.
In the meantime, the following areas will be impacted:
1. User sync slowness (e.g. User creation in Coach)
2. New assets or asset changes will not be reflected in search (including video for search)
3. Content and Coach analytics not being updated
4. Export API Events not being updated
We expect the data processing to complete this weekend (Jun 18-19). If you are experiencing an issue and need immediate assistance, you can contact Support through our Help Center at https://help.showpad.com/hc/en-us/requests/new
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