Outage in Showpad

Showpad asset processing slow

Resolved Minor
July 12, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineering team is presently investigating an issue causing significant delays in the time it takes for assets to process and become available for use. This is impacting both admin uploaded assets and user (my files) uploaded assets. Additional updates will be posted here as they are available.
Components affected
Showpad Coach Showpad Content Showpad Platform Showpad API & Integrations

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/12/2022 07:21PM

A fix has been released and we are seeing the backlog of assets being processed decrease. While the backlog is being processed, delays will continue, however will progressively improve over the next hour.

We will continue to monitor the backlog until fully processed, then post back here with a final update.

IDENTIFIED over 3 years ago - at 07/12/2022 06:30PM

Our engineering team has identified the source of the issue and are currently running a fix through QA.

INVESTIGATING over 3 years ago - at 07/12/2022 06:13PM

Our engineering team is presently investigating an issue causing significant delays in the time it takes for assets to process and become available for use. This is impacting both admin uploaded assets and user (my files) uploaded assets.

Additional updates will be posted here as they are available.

Latest Showpad outages

Errors encountered when saving Advanced Experiences - 20 days ago
Interrupted file processing - 20 days ago
Degraded performance - 23 days ago
Error encountered when saving Mapper, Atom and Selector Experiences. - about 1 month ago
Showpad platform - Slow and failing requests - about 2 months ago

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