Outage in Showpad

Showpad Coach: Library inaccessible

Resolved Major

October 04, 2023 - Started over 2 years ago - Lasted 25 minutes
Official incident page

Incident Report

Our engineering team has identified and is working on an issue impacting the Showpad Coach Library. The Courses Library is currently inaccessible in the Online Platform to both Administrators and/or Promoted Members. Users are not impacted and can still start new courses or continue in-progress ones in the web app or in Showpad's mobile apps.

Components affected

Showpad Coach

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/04/2023 08:05AM

The incident has been resolved. The Showpad Coach Library is reachable and Administrators / Promoted Members can resume course creation or updating activities.

We apologize for the inconvenience this has caused to your usual workflows.

IDENTIFIED over 2 years ago - at 10/04/2023 07:58AM

Our engineering team has identified and is working on an issue impacting the Showpad Coach Library. The Courses Library is currently inaccessible in the Online Platform to both Administrators and/or Promoted Members.

Users are not impacted and can still start new courses or continue in-progress ones in the web app or in Showpad's mobile apps.

Latest Showpad outages

Showpad platform failing to load - 13 days ago

Errors encountered when saving Advanced Experiences - 4 months ago

Interrupted file processing - 4 months ago

Degraded performance - 4 months ago

Error encountered when saving Mapper, Atom and Selector Experiences. - 5 months ago

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