Outage in Showpad

Showpad Coach: Library inaccessible

Resolved Major
October 04, 2023 - Started about 2 years ago - Lasted 25 minutes
Official incident page

Incident Report

Our engineering team has identified and is working on an issue impacting the Showpad Coach Library. The Courses Library is currently inaccessible in the Online Platform to both Administrators and/or Promoted Members. Users are not impacted and can still start new courses or continue in-progress ones in the web app or in Showpad's mobile apps.
Components affected
Showpad Coach

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/04/2023 08:05AM

The incident has been resolved. The Showpad Coach Library is reachable and Administrators / Promoted Members can resume course creation or updating activities.

We apologize for the inconvenience this has caused to your usual workflows.

IDENTIFIED about 2 years ago - at 10/04/2023 07:58AM

Our engineering team has identified and is working on an issue impacting the Showpad Coach Library. The Courses Library is currently inaccessible in the Online Platform to both Administrators and/or Promoted Members.

Users are not impacted and can still start new courses or continue in-progress ones in the web app or in Showpad's mobile apps.

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