Outage in Showpad

Showpad Coach - SCORM courses uploaded as lessons not viewable by learners

Resolved Minor
May 10, 2024 - Started 8 months ago - Lasted 3 days
Official incident page

Need to monitor Showpad outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Showpad, and never miss an outage again.
Start Free Trial

Outage Details

Showpad Coach is experiencing an error with SCORM assets uploaded to courses as lessons. This does not impact SCORM assets uploaded as a full, standalone course. Specifically, when accessing the SCORM section of the lesson, the content fails to render and users are presented with the following message: "Error - unable to acquire LMS API, content may not play properly and results may not be recorded..." The issue is being investigated internally and will be resolved as soon as possible. Should you or your users encounter this message and urgently need access to the course, please reach out to support and we can explore alternative options that might provide a solution while the root cause is investigated and resolved.
Components affected
Showpad Coach
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/13/2024 02:11PM

A fix for SCORM courses as lesson has now been released, making lessons once again viewable by users.

INVESTIGATING 8 months ago - at 05/10/2024 06:25PM

Showpad Coach is experiencing an error with SCORM assets uploaded to courses as lessons. This does not impact SCORM assets uploaded as a full, standalone course.

Specifically, when accessing the SCORM section of the lesson, the content fails to render and users are presented with the following message:

"Error - unable to acquire LMS API, content may not play properly and results may not be recorded..."

The issue is being investigated internally and will be resolved as soon as possible. Should you or your users encounter this message and urgently need access to the course, please reach out to support and we can explore alternative options that might provide a solution while the root cause is investigated and resolved.

Latest Showpad outages

Delay in file processing - 13 days ago
Email Delivery Issues - 25 days ago
New connections to Import from Google Drive and Log in with Google result in "App is Blocked" error - 5 months ago
File processing performance - 5 months ago
File processing slow / intermittently available - 7 months ago

Be the first to know when Showpad and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE