Outage in Showpad

New connections to Import from Google Drive and Log in with Google result in "App is Blocked" error

Resolved Minor
August 01, 2024 - Started 7 months ago - Lasted 6 months
Official incident page

Need to monitor Showpad outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Showpad, and never miss an outage again.
Start Free Trial

Outage Details

Our engineering team has identified an issue impacting the ability to set-up new integrations with the following Google features: - Import from...Google Drive (https://help.showpad.com/hc/en-us/articles/212552285-Upload-files-to-the-Content-Library#Cloud) - Log in with Google (https://help.showpad.com/hc/en-us/articles/360026458193-Using-Google-for-authentication-with-Showpad) Pre-existing integrations related to "Log in with Google" and "Import from Google Drive" will continue to work. Additionally, Google integrations such as "Cloud Storage with Google Drive" and "Google Calendar" are NOT impacted. We have identified the cause for the error and are working with Google to resolve the issue. Additional updates will be posted here as they become available.
Components affected
Showpad API & Integrations
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/15/2025 02:13PM

Working with Google, this issue has now been resolved and ability to import files via Google Drive (https://help.showpad.com/hc/en-us/articles/212552285-Upload-files-to-the-Content-Library#Cloud) has been restored.

IDENTIFIED 5 months ago - at 09/17/2024 12:08PM

A partial resolution has been deployed for this issue. Users will no longer be blocked from signing into their Showpad account with Google (https://help.showpad.com/hc/en-us/articles/360026458193-Using-Google-for-authentication-with-Showpad).

Our engineering team continues to work with Google to resolve the remaining issue that blocks new users from using the Import from...Google Drive functionality (https://help.showpad.com/hc/en-us/articles/212552285-Upload-files-to-the-Content-Library#Cloud).

Additional updates on the remaining issue will be posted here as they become available.

IDENTIFIED 7 months ago - at 08/01/2024 05:18PM

Our engineering team has identified an issue impacting the ability to set-up new integrations with the following Google features:

- Import from...Google Drive (https://help.showpad.com/hc/en-us/articles/212552285-Upload-files-to-the-Content-Library#Cloud)
- Log in with Google (https://help.showpad.com/hc/en-us/articles/360026458193-Using-Google-for-authentication-with-Showpad)

Pre-existing integrations related to "Log in with Google" and "Import from Google Drive" will continue to work. Additionally, Google integrations such as "Cloud Storage with Google Drive" and "Google Calendar" are NOT impacted.

We have identified the cause for the error and are working with Google to resolve the issue. Additional updates will be posted here as they become available.

Don't be the last to know when your dependencies go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3746 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook