Outage in Showpad

Delay in file processing

Resolved Major
December 09, 2024 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

Our platform is experiencing delays with file processing. The issue is being investigated internally and will be resolved as soon as possible.
Components affected
Showpad Platform
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/09/2024 10:37PM

This incident has been resolved.

MONITORING about 1 month ago - at 12/09/2024 07:04PM

A fix has been implemented and we are monitoring the results. File processing should be back to normal.

IDENTIFIED about 1 month ago - at 12/09/2024 05:53PM

Our engineering team has identified the source of the behavior and are presently focused on both reducing the delay currently being experienced with file processing along with implementing a solution for the root cause of the issue.

INVESTIGATING about 1 month ago - at 12/09/2024 04:27PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 12/09/2024 03:22PM

Our platform is experiencing delays with file processing.
The issue is being investigated internally and will be resolved as soon as possible.

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