Outage in Showpad

Delay in file processing

Resolved Major

December 09, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

Our platform is experiencing delays with file processing. The issue is being investigated internally and will be resolved as soon as possible.

Components affected

Showpad Platform

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/09/2024 10:37PM

This incident has been resolved.

MONITORING over 1 year ago - at 12/09/2024 07:04PM

A fix has been implemented and we are monitoring the results. File processing should be back to normal.

IDENTIFIED over 1 year ago - at 12/09/2024 05:53PM

Our engineering team has identified the source of the behavior and are presently focused on both reducing the delay currently being experienced with file processing along with implementing a solution for the root cause of the issue.

INVESTIGATING over 1 year ago - at 12/09/2024 04:27PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 12/09/2024 03:22PM

Our platform is experiencing delays with file processing.
The issue is being investigated internally and will be resolved as soon as possible.

Latest Showpad outages

Share content not loading - 10 days ago

Experience builder - limited functionality - about 1 month ago

File processing - degraded performance - about 1 month ago

"This site can't be reached" error on Showpad - 2 months ago

Showpad platform failing to load - 3 months ago

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