Outage in Showpad

Email Delivery Issues

Resolved Minor
March 27, 2025 - Started 8 days ago - Lasted about 12 hours
Official incident page

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Outage Details

We are currently experiencing issues with our email delivery service, which may result in delays or failures in email sending and receiving. Our engineering team is actively investigating the issue and working on a solution. We sincerely apologize for any inconvenience this may cause and appreciate your patience. Please note that sharing via our email add-ins (Outlook, Gmail) is not impacted. We will provide updates as soon as more information becomes available.
Components affected
Showpad Content
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 03/28/2025 09:40AM

This incident has been resolved. Emails that were delayed while the issue was ongoing will now have been sent out, and new emails sent from the Showpad apps will be sent out correctly again.

IDENTIFIED 8 days ago - at 03/27/2025 11:14PM

We have identified the source of the issue impacting our email delivery service. The problem is related to a third-party service we rely on for emails. Our engineering team is actively collaborating with the service provider to resolve the issue as quickly as possible.

Please note that sharing via our email add-ins (Outlook, Gmail) remains unaffected.

We apologize for any inconvenience this may cause and appreciate your continued patience.
We will provide further updates as soon as more information becomes available.

INVESTIGATING 8 days ago - at 03/27/2025 09:58PM

We are currently experiencing issues with our email delivery service, which may result in delays or failures in email sending and receiving. Our engineering team is actively investigating the issue and working on a solution. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

Please note that sharing via our email add-ins (Outlook, Gmail) is not impacted.

We will provide updates as soon as more information becomes available.

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