Outage in Showpad

Showpad platform - Slow and failing requests

Resolved Major
September 12, 2025 - Started about 2 months ago - Lasted 30 minutes
Official incident page

Incident Report

The Showpad Platform is experiencing slowness and failing request. This is impacting both Admins and users. The issue is being investigated at the highest priority internally. We will post back with updates as they are made available.
Components affected
Showpad Platform

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/12/2025 04:45PM

Performance levels have returned to normal and the incident has been resolved.

We apologize for any interruptions this might have caused and thank you for your patience as we resolved the issue.

IDENTIFIED about 2 months ago - at 09/12/2025 04:25PM

An issue has been identified by our engineering team and a fix is being rolled out. Once complete we will monitor the solution to ensure performance recovers.

INVESTIGATING about 2 months ago - at 09/12/2025 04:17PM

The Showpad Platform is experiencing slowness and failing request. This is impacting both Admins and users. The issue is being investigated at the highest priority internally.

We will post back with updates as they are made available.

Latest Showpad outages

Errors encountered when saving Advanced Experiences - 20 days ago
Interrupted file processing - 20 days ago
Degraded performance - 23 days ago
Error encountered when saving Mapper, Atom and Selector Experiences. - about 1 month ago
Slow and failing requests - about 2 months ago

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