SIA outage in me-central-1 region (for all protocols)

SIA is still experiencing an outage in the UAE region.

Some AWS services are unavailable or degraded, which is causing connection failures across all SIA protocols.

You can monitor the upstream AWS status here:
https://health.aws.amazon.com/health/status

Next Update:
4 hours, or sooner in case of significant changes.

SIA is still experiencing an outage in the UAE region.

Some AWS services are unavailable or degraded, which is causing connection failures across all SIA protocols.

You can monitor the upstream AWS status here:
https://health.aws.amazon.com/health/status

Next Update:
4 hours, or sooner in case of significant changes.

SIA is currently experiencing an outage in the UAE region.

Some AWS services are unavailable or degraded, which is causing connection failures across all SIA protocols.

You can monitor the upstream AWS status here:
https://health.aws.amazon.com/health/status

Next Update:
4 hours, or sooner in case of significant changes.

As before, SIA status remains impacted in the UAE Region.

AWS services are showing early signs of recovery, and a gradual stabilization process has begun. The recovery is not yet fully complete, and we continue to monitor AWS services closely to ensure consistent behavior and full restoration.

You can track the upstream status at:
https://health.aws.amazon.com/health/status

Next Update:
4 hours, or sooner in case of significant changes.

As before, SIA status remains impacted in UAE Region.
We are monitoring AWS services closely at
https://health.aws.amazon.com/health/status

Next Update:
4 hours, or sooner in case of significant changes

SIA status remains the same, as AWS issues in this region are still ongoing.
We are monitoring the situation and will provide another update by 02:30 AM UTC.

Update:

A workaround has been applied, and ZSP SSH connections are now operational. We are monitoring stability and system behavior after the deployment.

Please be aware that RDP connections using vaulted accounts may still be affected by ongoing AWS regional service issues.

Root Cause:
Active AWS regional service degradation - status available at: https://health.aws.amazon.com/health/status

Next Update:
2 hours, or sooner if there are any significant changes.

Update:
A workaround has been deployed. Connections to ZSP are now operational. We are closely monitoring stability and behavior following the deployment.

Connections to vaulted account might be impacted due to the ongoing AWS regional service degradation.

Root Cause:
Active AWS regional service degradation - status available at: https://health.aws.amazon.com/health/status

Next Update:
60 minutes, or sooner if there are any significant changes.

Monitoring of the issue affecting SIA and the Infrastructure page in the Secure Access Space continues.

Affected Components: DB, RDP, and SSH connections (ZSP & Vaulted).

Root Cause: An active AWS regional service degrading. You can track the upstream status here: https://health.aws.amazon.com/health/status

Investigation for a possible workaround is on-going.

Next Update: 60 minutes, or sooner if the situation changes.

We are continuing to monitor the issue affecting SIA and the Infrastructure page in the Secure Access Space.

Affected Components: DB, RDP, and SSH connections (ZSP & Vaulted).

Root Cause: An active AWS regional service degrading. You can track the upstream status here: https://health.aws.amazon.com/health/status

We are currently looking into a workaround

Next Update: 60 minutes, or sooner if the situation changes.

The issue is related to the AWS outage described here: https://health.aws.amazon.com/health/status
We are currently working on a workaround and will provide an update within 45 minutes.

In UAE Region - We identified an issue affecting SIA and the infrastructure page in Secure Access Space.

The root cause is AWS services being down in this region, as can be seen here:
https://health.aws.amazon.com/health/status

Next update: 60 minutes or upon earlier status change

Service Notification: Secure Infrastructure Access (SIA) Service Investigation

We are currently investigating an issue affecting SIA. The scope and impact are still being determined, and additional time is required to complete the investigation. Our engineering team is actively analyzing the situation to identify the root cause and restore normal functionality.

Impact: An issue has been detected, but the full impact has not yet been established. Further details will be provided as the investigation progresses.

Next update: 45 minutes or sooner if new information becomes available.