Service Disruption Notification - Signaling and Data Service Degradation (GNOC-3630)

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

Our monitoring systems continue to show signaling stability since our Carrier Partner applied the software fix. All key performance indicators (KPI) are now near pre-incident levels and we are continuing to monitor them closely for stability.

Our monitoring systems continue to show signaling stability since our Carrier Partner applied the software fix. All key performance indicators (KPI) are now near pre-incident levels and we are continuing to monitor them closely for stability.

Our monitoring systems continue to show signaling stability since our Carrier Partner applied the software fix. All key performance indicators (KPI) are now near pre-incident levels. We are marking all services back to operational but will continue to closely monitor them for continued stability.

Our Carrier Partner and its vendor have advised that signaling is now stabilizing and that they have made steady progress on increasing the capacity in last hour. Our KPIs as well are indicating improvements.

We are closely monitoring the network as Carrier Partner are stabilizing the signaling.

Our Carrier Partner's signaling has now stabilized and that they have made steady progress on increasing the capacity in last hour. They continue to open up more links as the traffic clears but there are still some issues with congestion due to the incident.
Some customers may still experience connectivity issues that are pointing to some as yet undefined issues with certain APNs. Their teams are currently focusing on finding resolutions for this. We are also verifying these things.

As of now No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner and its vendor have identified the issue. The issue is related to the Card Failures.
They are working on a software fix to resolve the issue as soon as possible Also stabilize signaling links and work through the recovery in a controlled manner. A mitigation for the signaling congestion as been implemented by Carrier partner's engineers.
They continues to closely monitor the network as they stabilize signaling links and work through the recovery in a controlled manner.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner and its vendor have identified the issue. The issue is related to the Card Failures.
Our Carrier Partner and its vendor working on a software fix to resolve the issue as soon as possible. They stabilize signaling links and work through the recovery in a controlled manner.

A mitigation for the signaling congestion as been implemented by Carrier partner's engineers.
Carrier Partner continues to closely monitor the network as they stabilize signaling links and work through the recovery in a controlled manner.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner and its vendor have identified the issue. The issue is related to the Card Failures.
Our Carrier Partner and its vendor working on a software fix to resolve the issue as soon as possible. They stabilize signaling links and work through the recovery in a controlled manner. A mitigation for connectivity congestion has been implemented by our Carrier Partner. We continue seeing improvements in Signaling and Data Sessions.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner and its vendor have identified the issue. The issue is related to the Card Failures.
Our Carrier Partner and its vendor still working on a software fix to resolve the issue as soon as possible. A mitigation for connectivity congestion has been implemented by our Carrier Partner. We continue seeing improvements in Signaling and Data Sessions.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner and its vendor have identified the issue. The issue is related to the Card Failures.
Our Carrier Partner and its vendor continue working on a software fix to resolve the issue as soon as possible. A mitigation for connectivity congestion has been implemented by our Carrier Partner. We continue seeing improvements in Signaling and Data Sessions.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner and its vendor have identified the issue. The issue is related to the Card Failures.
Our Carrier Partner and its vendor continue working on a software fix to resolve the issue as soon as possible. A mitigation for connectivity congestion has been implemented by our Carrier Partner. We continue seeing improvements in Signaling and Data Sessions.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner and its vendor have identified the issue. The issue is related to the Card Failures.
Our Carrier Partner and its vendor are working on a software fix to resolve the issue as soon as possible. We are observing significant improvements in Signaling and Data Sessions.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner and the vendor have identified the issue and it is related to the Software that causing the Card Failure.
JT and Vendor are working on a software fix to resolve the issue as soon as possible and as a result, we can see a significant improvement in the data session.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner continue experiencing signaling and data degradation. Engineers continue actively working to resolve the issue.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner continues experiencing a reoccurrence of the original issue. Improvement in our KPIs are no longer being observed. Engineers continue actively working to resolve the issue.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner has informed us that they have experienced a reoccurrence of the original issue. We no longer see any improvement in our KPIs. Their engineers are working to bring this issue to resolution.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner continues to manage the signaling and data congestion issue and we are observing improvements. Some customers may still experience degraded service on connectivity.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner continues to manage the signaling and data congestion issue and we are observing improvements. Some customers may still experience degraded service on connectivity.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner has rectified the issue, and we are seeing improvement at this time, however, some customers may still experience degraded service on connectivity. Engineers are actively working to stabilize the issue.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner continues to resolve signaling and data degradation issue. Signaling and data congestion are improving, however, issue still remains. Engineers are actively working to resolve the issue.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner continues experiencing signaling and data degradation. Progress towards a resolution continues. Engineers remains actively working to resolve the issue.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Carrier Partner has attempted to re-establish the connection, however, the issue remains. Engineers continue actively working to resolve the issue.

No ETR is currently available. We will provide an update as soon as we have additional information.

Degraded performance continues. Our Carrier Partner has attempted another work around to resolve the issue, however, issue remains active. Engineers continue actively working to resolve the issue.

No ETR is currently available. We will provide an update as soon as we have additional information.

We continue to experience degraded performance. Our Carrier Partner attempted a work around to resolve the issue, however, it did not reflect the desired result. Engineers continue actively working to resolve the issue.

No ETR is currently available. We will provide an update as soon as we have additional information.

Our Partner Carrier has identified the issue in their network and is actively working to bring this issue to resolution. Their engineers have confirmed connectivity as the source of the trouble.

Partner Carrier are working on a resolution but are not yet able to provide an ETR. We will provide additional updates as they become available.

Our Partner Carrier has identified the issue in their network and is working to bring this issue to resolution. No ETR is currently available. We will provide an update as soon as we have additional information.

Semtech/Sierra Wireless is still experiencing signaling and data service degradation. We have contacted the involved partner carrier and their engineers are investigating the source of the trouble. No ETR has been provided at this time. We will provide additional updates as they become available.

Semtech/Sierra Wireless is experiencing signaling and data service degradation. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.