Outage in Sigma Computing
Chat Support experiencing 3rd party outage
Resolved MajorIncident Report
Our 3rd party chat system Intercom is currently experiencing an outage as listed here https://www.intercomstatus.com/us-hosting.
If you have an urgent request that requires immediate attention while this outage is ongoing, please go to https://support.sigmacomputing.com and press "Submit a Request" to submit a ticket. Expect response times being slower than usual.
We apologize for this inconvenience and will update this page as the situation develops.
Need to monitor Sigma Computing outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/09/2026 10:23PM
Our 3rd party vendor has updated their incident marking it as now resolved. We have confirmed that our chat support system is fully operational and our technical support engineers are available there.
We will mark this incident as resolved as well.
Again we apologize for the inconvenience this has caused, and appreciate your understanding.
MONITORING
about 1 month ago - at 01/09/2026 09:18PM
Our 3rd party system has updated their incident saying a fix has been implemented. Sigma support team has noticed that the chat application is currently online and our Support Engineers are online but we will continue monitoring for any up new development.
INVESTIGATING
about 1 month ago - at 01/09/2026 09:15PM
We are continuing to investigate this issue.
MONITORING
about 1 month ago - at 01/09/2026 09:12PM
Our 3rd party system has updated their incident saying a fix has been implemented. Sigma support team has noticed that the chat application is currently online and our Support Engineers are online but we will continue monitoring for any up new development.
INVESTIGATING
about 1 month ago - at 01/09/2026 08:33PM
Our 3rd party chat system Intercom is currently experiencing an outage as listed here https://www.intercomstatus.com/us-hosting.
If you have an urgent request that requires immediate attention while this outage is ongoing, please go to https://support.sigmacomputing.com and press "Submit a Request" to submit a ticket. Expect response times being slower than usual.
We apologize for this inconvenience and will update this page as the situation develops.
Latest Sigma Computing outages
Scheduled Backend Tasks not running on AWS US - about 1 month ago
Degraded performance on PDF Exports - 2 months ago
Service disruption affecting Azure-hosted customers - 4 months ago
Outage affecting Sigma organizations hosted on Azure - 5 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5850 services available
Integrations with
