Outage in Signable

Identified - Delay in sending emails that have PDF's attached

Resolved Minor
January 20, 2025 - Started 5 months ago - Lasted 29 minutes
Official incident page

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Outage Details

We have identified a fix for the issues affecting email with PDF's attached. We’re working to implement it and will let you know as soon as it is deployed. Emails that don't have PDF's attached are working as expected.
Components affected
Signable Email
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 01/20/2025 03:50PM

We can confirm that our monitoring is showing that the issues impacting sending emails that have attachments have been resolved. We are now working to send the emails that have been delayed. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team hello@signable.co.uk. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.

IDENTIFIED 5 months ago - at 01/20/2025 03:28PM

We have identified a fix for the issues affecting email with PDF's attached. We’re working to implement it and will let you know as soon as it is deployed. Emails that don't have PDF's attached are working as expected.

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