Outage in signageOS

Degredated read performance of telemetry data

Resolved Minor
July 16, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are detecting a degraded performance of our MongoDB database that contains telemetry data. Clients may experience performance degradation when reading this data via API or Box. Team is investigating.
Components affected
signageOS Box signageOS API
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/16/2025 03:49PM

This incident has been resolved.

MONITORING 2 months ago - at 07/16/2025 03:25PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 07/16/2025 02:59PM

We are detecting a degraded performance of our MongoDB database that contains telemetry data. Clients may experience performance degradation when reading this data via API or Box. Team is investigating.

Latest signageOS outages

Delayed processing of health check Pings - 6 days ago
Degradation in processing queues identified - 8 days ago
Some devices experience connection instability - 20 days ago
Device telemetry delay - 21 days ago
Unexpected high error rate - about 2 months ago

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