Outage in Signal Sciences

Issue Updating Support Portal Tickets

Resolved Minor
October 31, 2022 - Started about 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating an issue that may prevent customers from updating open trouble tickets via the sigsci console. Customers are advised to send and receive ticket updates via email (securitysupport@fastly.com) while we investigate.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/31/2022 09:50PM

We are continuing to investigate and monitor this issue as an isolated incident, please continue to send and monitor ticket updates via email (securitysupport@fastly.com) while we investigate.

INVESTIGATING about 2 years ago - at 10/31/2022 08:06PM

We are investigating an issue that may prevent customers from updating open trouble tickets via the sigsci console. Customers are advised to send and receive ticket updates via email (securitysupport@fastly.com) while we investigate.

Latest Signal Sciences outages

Yum Package Download Issues - about 2 years ago
Support Chat System Issues - about 2 years ago
Impact to Signal Sciences Console - about 2 years ago

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