Outage in Signhost

ID Proof - Signhost app shows error message on successful validation

Resolved Minor
August 01, 2024 - Started 5 months ago - Lasted 4 days
Official incident page

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Outage Details

This issue is only affecting ID Proof validations performed with the Signhost app. Other methods are not affected. In some cases, an ID Proof identity validation that is performed in the Signhost app shows an error message "Something went wrong" after going through and successfully completing a validation. This error message should not appear, as the validation was successful and is sent to the web portal. We are investigating the issue.
Components affected
Signhost ID Proof
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/05/2024 08:08AM

This incident has been resolved.

IDENTIFIED 5 months ago - at 08/01/2024 06:38PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 08/01/2024 01:54PM

This issue is only affecting ID Proof validations performed with the Signhost app. Other methods are not affected.

In some cases, an ID Proof identity validation that is performed in the Signhost app shows an error message "Something went wrong" after going through and successfully completing a validation. This error message should not appear, as the validation was successful and is sent to the web portal.

We are investigating the issue.

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