Outage in Signhost

Issues creating transactions.

Resolved Major
October 15, 2024 - Started 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently experiencing problems with creating new transactions. New transaction creation results in 'In progress' transactions. We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/15/2024 06:17PM

The incident has been resolved. We are working on getting all information and evaluating, a post mortem will be posted later.

IDENTIFIED 2 months ago - at 10/15/2024 04:50PM

Unfortunately, we have not yet been able to resolve the issue. The issue is caused by a change in configuration by our hosting party, which was not communicated beforehand. We are now working on a fix on our side and will continue that this evening, to have our services back online as soon as possible.

IDENTIFIED 2 months ago - at 10/15/2024 02:59PM

We are actively working on a fix. This issue is being treated with the highest priority.

IDENTIFIED 2 months ago - at 10/15/2024 02:09PM

The issue is caused by a change in configuration by our hosting party. We are in close contact with our provider and working together to fix this issue as soon as possible.

INVESTIGATING 2 months ago - at 10/15/2024 01:02PM

Unfortunately, we have not yet been able to identify the problem. We have put the platform in maintenance while we are investigating the issue. Our services are unavailable for the time being.

INVESTIGATING 2 months ago - at 10/15/2024 12:22PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 10/15/2024 12:20PM

We are currently experiencing problems with creating new transactions. New transaction creation results in 'In progress' transactions. We are currently investigating the issue.

Latest Signhost outages

Issue creating transactions - about 1 month ago
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