Outage in Signhost
ID Proof - ID validation fails to start in Signhost Android app
Resolved MinorIncident Report
Some customers may experience issues starting ID validation in the Signhost app on Android devices.
Instead of launching the ID validation flow, users are prompted to log in.
Our team is working on a fix and we will provide further updates as progress is made.
Our signing services are not affected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/13/2026 10:35AM
A fix has been released to the Google app store and the deeplink problem is solved. Updating the Android app lets users finish identification.
IDENTIFIED
about 1 month ago - at 04/10/2026 01:29PM
Some customers may experience issues starting ID validation in the Signhost app on Android devices.
Instead of launching the ID validation flow, users are prompted to log in.
Our team is working on a fix and we will provide further updates as progress is made.
Our signing services are not affected.
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