Outage in Signicat
Incident on 3rd party service - WebID (AccountID)
Resolved MajorIncident Report
An incident is currently affecting WebID in the AccountID process.
Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.
We are monitoring their progression towards resolution.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/12/2026 01:47PM
This incident has been resolved.
MONITORING
3 months ago - at 02/12/2026 12:48PM
The WebID team have applied a fix to the issue and is monitoring the process.
MONITORING
3 months ago - at 02/12/2026 11:48AM
The issue has yet to be resolved but all transactions can be completed regularly by the user. The confirmation of successful money transfer check is impacted. Confirmations will be delayed until the problem is solved. Transaction from the past days may have to identify through VideoID.
MONITORING
3 months ago - at 02/12/2026 08:45AM
The issue has yet to be resolved but all transactions can be completed regularly by the user. The confirmation of successful money transfer check is impacted. Confirmations will be delayed until the problem is solved. Transaction from the past days may have to identify through VideoID.
MONITORING
3 months ago - at 02/11/2026 02:42PM
We are continuing to monitor for any further issues.
MONITORING
3 months ago - at 02/11/2026 02:40PM
An incident is currently affecting WebID in the AccountID process.
Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.
We are monitoring their progression towards resolution.
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