Outage in Signicat

Degraded performance - Document Service - Document management affected

Minor

March 26, 2026 - Started about 6 hours ago
Official incident page

Incident Report

We are currently observing degraded performance with Document Service, affecting integrations on id.signicat.com endpoints. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations. Degraded performance for Documents (Legacy service) for a limited number of customers. Signing is working but management of these are affected.

Components affected

Signicat DocumentService

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Latest Updates ( sorted recent to last )

IDENTIFIED about 1 hour ago - at 03/26/2026 05:09PM

We are continuing to work on a fix for this issue.

We expect to have a new update tomorrow at 09:00 CET.

IDENTIFIED about 6 hours ago - at 03/26/2026 12:50PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 6 hours ago - at 03/26/2026 12:18PM

We are currently observing degraded performance with Document Service, affecting integrations on id.signicat.com endpoints. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.

Degraded performance for Documents (Legacy service) for a limited number of customers. Signing is working but management of these are affected.

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