Outage in Signifyd

Console Search Issues and Processing Delays

Resolved Major
October 12, 2022 - Started about 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

We have been experiencing a delay in case creation and processing for submitted cases due to an intermittent operation issue. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Unaffected: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Retrieval: Case status information is available via API on all processed orders - Web hook Responses: Web hook responses are sent on all processed orders
Components affected
Signifyd Case retrieval

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 10/12/2022 02:18PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 10/12/2022 10:06AM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 10/12/2022 09:25AM

We have been experiencing a delay in case creation and processing for submitted cases due to an intermittent operation issue. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support

Unaffected:
- Console Access: Users are able to successfully log into the Signifyd Console and view processed orders
- Case Retrieval: Case status information is available via API on all processed orders
- Web hook Responses: Web hook responses are sent on all processed orders

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