Outage in Signing and Identification Services

IN Groupe is currently working to resolve the incident

Minor

April 24, 2026 - Started 13 days ago
Official incident page

Incident Report

THIS NOTIFICATION APPLIES TO: Customers using E-Archive DocArc. DESCRIPTION: E-Archive DocArc services are experiencing an incident. IN Groupe is currently working to resolve the operational problems. CONSEQUENCE: End users and customers might experience problems when trying to use the services.

Components affected

Signing and Identification Services DocArc

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Latest Updates ( sorted recent to last )

MONITORING 10 days ago - at 04/27/2026 12:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 13 days ago - at 04/24/2026 01:28PM

Internal ref. INC0906954

IDENTIFIED 13 days ago - at 04/24/2026 01:27PM

THIS NOTIFICATION APPLIES TO:
Customers using E-Archive DocArc.

DESCRIPTION:
E-Archive DocArc services are experiencing an incident. IN Groupe is currently working to resolve the operational problems.

CONSEQUENCE:
End users and customers might experience problems when trying to use the services.

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